Privacy Policy – casinoru Is Committed to Protecting Your Data

Introduction

Welcome to casinoru.ws. This Privacy Policy is a bridge of trust between us and our users. When you open an account, play games, or simply browse our site, certain information is generated. This document provides a full account of how we handle that information.

This is a legal document, but we've made every effort to explain things in plain, straightforward language — because we believe you have the right to know and understand what happens with your own data.

This policy applies to casinoru's website, mobile app, and all of our digital services. If you have any questions, please contact our support team.

What Information Is Collected?

Casinoru collects two types of information — what you provide directly, and what is generated automatically through your use of the platform. Full details are set out in the table below:

How Is Information Collected?

Casinoru is fully transparent about how it collects data. We never collect your information without your knowledge. Data is gathered primarily through the following methods:

• Directly Provided: Information you provide directly through the registration form, KYC uploads, and support chat.
• Automatically: While you use the website or app, your device information, IP address, and usage patterns are automatically recorded.
• Via Cookies: This site uses cookies to remember your preferences and enhance your experience.
• From Payment Processors: Relevant information is received from payment gateways to verify transactions.
• Third-Party Verification Providers: Trusted third-party services may be used for identity and age verification.

Why Do We Use Your Information?

Casinoru uses your information only for necessary purposes. We never use your data for unrelated activities. The primary purposes are:

• 1 Creating and managing your account, and verifying your identity
• 2 Processing Secure Financial Transactions
• 3 Resolving Technical Issues and Providing Customer Support
• 4 Preventing fraud, money laundering, and misuse
• 5 Delivering a personalized experience tailored to your preferences
• 6 Sending you relevant promotions and offers (subject to your consent)
• 7 Complying with Legal Obligations and Regulatory Reporting

Data Sharing Policy

Casinoru does not sell your personal information. Selling your data to advertisers or any third party is strictly against our policy. However, there are limited circumstances where sharing certain information is necessary:

Payment Processors: Information required to process transactions is shared with payment gateways such as bKash, Nagad, and others. These providers operate under their own privacy policies.

Legal Basis: Relevant information may be disclosed in response to court orders, government investigations, or other legal obligations. In such cases, we share only what is specifically required.

Technology Service Providers: Limited data may be shared with trusted technology providers for hosting, cybersecurity, and analytics purposes. All such providers operate under strict confidentiality agreements.

Data Security Measures

Casinoru follows the highest industry standards to protect your data, with security measures in place at both the technical and administrative levels.

All data transmission is secured with TLS/SSL encryption, meaning every piece of information exchanged between your browser and our servers is fully encrypted — no one can intercept it in transit.

All data in our database is stored in encrypted form. Passwords are never stored in plain text — only as hashed values. Even our own staff cannot view your password.

Regular security audits and penetration testing are conducted. If any suspicious activity is detected, automated alerts are triggered immediately and your account is secured.

Please keep in mind that your role in online security matters too. Use a strong password, and always log out after accessing your account from an unfamiliar device.

Cookies Policy

Casinoru uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.

Functional Cookies: Remembers your language preference and layout settings. Can be disabled, though some features may not work as well.

Analytics Cookies: To understand which pages are used most and by how many people. This data is fully anonymized and is used solely to improve the site.

Data Retention Period

Casinoru does not retain your data for longer than necessary. While your account is active, your data is stored as a matter of course.

Even after an account is closed, certain data is retained for a defined period — primarily for legal compliance and the resolution of any disputes. Transaction records are typically kept for up to 5 years, as required by financial regulations in many jurisdictions.

Security logs may be retained for up to 3 months, and customer support conversations for up to 1 year. Once these periods expire, data is securely deleted.

Your Rights

You have important rights regarding your personal data. casinoru respects all of these rights:

To exercise any of these rights, email us at support@casinoru.ws or reach out via Live Chat. We will respond to your request within 30 days of receipt.

Frequently Asked Questions